Emergencies during practice hours
For emergencies during practice hours, please call our practice number on 0131 332 0458. You will be given a priority appointment to ensure your animal gets attention at the earliest opportunity.
You will be seen at our main practice by one of the veterinary surgeons:
19 Hillhouse Road
Telephone: 0131 332 0458
Out of hours emergency service
Should you have an emergency out with normal office hours, you can contact our 24-hour emergency service at the hospital at:
2B Hutchinson Crossway
Telephone: 0131 444 0990
More information can be found on VetsNow website.
VetsNow work from within the PSDA premises. This service is run for veterinary practices in and around Edinburgh and is staffed at all times by a veterinary surgeon and a fully qualified veterinary nurse. VetsNow is staffed by a Veterinary Surgeon, who is assisted by a qualified veterinary nurse, and they remain on the hospital premises at all times. This means that they are not only available to deal with emergency cases at any hour of the night or weekend, but are also present to provide round the clock inpatient care for pets, should they need to be hospitalised.
Ophthalmology referrals – If you are a referring vet or have already referred a patient to us and need urgent advice please contact VetsNow. They will provide you with details of our emergency provision for ophthalmology cases.
The VetsNow hours of service are:
- Monday – Friday: 6pm – 8:30am
- Weekends: Saturday 12pm – Monday 8:30am
- And on certain Bank Holidays and Public Holidays
Can I ring for advice?
Of course! The VetsNow staff are qualified to give advice.
How do I get to VetsNow clinic?
The clinic is within the PDSA premises at 2B Hutchison Crossway, EH14 1RR It is well signposted.
What if I don’t have transport?
If you don’t have access to a vehicle or a lift, taxi firms would be willing to transport you with your animal for a fee.
What if I am unable to move my pet?
VetsNow operates like a human casualty unit. All the necessary life saving facilities are located there, and, just as human emergencies are transported to casualty, so must pets be taken to VetsNow. Very little useful treatment can be carried out elsewhere. The staff at VetsNow will give you advice on how to move injured pets.
Will I have to leave my pet?
If the condition is serious and requires medical or surgical care, then your pet will be admitted to the hospital for immediate treatment.